E T I Q U E T T E & P O L I C I E S
ILLNESS POLICY & COVID-19 SAFETY
The health and wellbeing of our clients and team members is our top priority. If you currently or have recently had any respiratory, flu or cold symptoms including fever, chills, nasal drainage/congestion, sore throat, cough, muscle aches, or shortness of breath, you are you are required to reschedule your appointment for a date at least 14 days in the future.
Due to new COVID-19 safety standards, we’ve made some changes. Please click here to learn what to expect on your next visit and read additional information regarding our COVID-19 policies.
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SCHEDULING
Massage therapy services are scheduled by appointment only. To accommodate today’s busy lifestyle we do often have same day appointments available. However, to ensure that we are able to accommodate your preferred appointment times, we ask that you schedule with as much advance notice as possible. All appointments are reserved with a credit card at the time of scheduling.
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AGE REQUIREMENT
Minors under 18 must be accompanied by a parent or guardian for the duration of the session, present and in the room.
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CANCELLATION POLICY
24 hours notice is required to cancel or reschedule an appointment. Failure to cancel appointments at least 24 hours in advance or failure to show up for your appointment will result in a charge of 50% of the scheduled appointment fee which will be processed on the credit card retained on file to reserve appointment.
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PAYMENT
Full payment is due at time of service. We accept cash & credit cards (Visa, Master Card, Discover or American Express).
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ARRIVING LATE
If you are late to your session you are welcome to receive whatever time is left in your appointment. We will do our best to push out the start time if it is an emergency, but due to our tightly booked schedule we are generally unable to extend your session beyond your original appointment time. Regardless of the length of the service actually given, you will be responsible for payment of the full service you scheduled.
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GIFT CARDS
Gift cards may be purchased for any value amount and are redeemable for massage services only, no cash value. Gift cards expire 2 years from date of purchase. M.E. Therapeutics is not responsible for lost, stolen, unauthorized card use or damaged cards.
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GRATUITIES
Gratuities are not included in the prices of our services and are always appreciated. All gratuities are at the client’s discretion, but are customarily 15-20% of the regular cost of service.
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HEALTH CONSIDERATIONS
Please inform us at time of scheduling of any health conditions, allergies, special needs or concerns you have. Your safety is important to us & some services may not be appropriate for your healing journey
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COMMUNICATE YOUR PREFERENCES
Be sure to speak up. All aspects of your massage session can be modified to your preference: pressure (too light or too deep), lighting in the room, style of music, temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence.
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INSURANCE BILLING
We do not currently offer direct insurance billing but can provide a coded receipt for your session that you may be able to submit to your insurance company for reimbursement. A prescription from your doctor or chiropractor is typically required. You must contact your health insurance provider to verify that massage therapy is a covered plan benefit and for instruction on how to submit your claim. You are responsible for payment at the time of service.
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